Tuesday, 23 May 2017

What I learn as a Customer Service

Assalamualaikum

hai hai hai
weols macam malas nak marathon citer House harini,
hahaha

So, bukan nak bash those yang kerja as Customer Service. Kalau korang mengeluh kerja isnin- jumat office hours..mohon flush diri sendiri dalam jamban.

This is 100% base on my 6MONTH experience
3 Month Call Task  + 3 Month Email Task = Mengangis ditepi lukut


(Shift Hours + Working on Weekend + Limited Berak Time = Customer Service)

PATIENCE

yes guys, kesabaran itu penting.
Bila kena maki dengan customer..most important not to get angry too.
Sabar please SABAR
pengalaman anis zuhairah seperti berikut

Customer : Why all of you so stupid !! Why you guys fucking suspend my account when I also bought product in those account. Your company sucks!! BULLSHIT

Customer Service : We are very sorry on this matter but we have stated in the term and condition whereby all user must register single account only

Customer : FUCK YOU !!

Customer Service : Yes Sir :(  [yes sir fuck me sir T.T]

pernah mengalir air mata sebab pakcik degil sangat.

TOLERANCE

hidup kena bertolak ansur
kalau customer kata A tapi sedangkan mmg tak boleh A. tapi dia NAK jugak.
kita sedapkan hati dia kay.. atleast cakap kita TRY MY VERY BEST.

CEKAP

ni memang penting tau. tak memain tau.
KENA CEKAP in everything. follow each of the procedure and kerja log case and email still kemas tak bersepah.
kena cekap cari information ON TIME.
bila Hold customer biasanya kita kena cari all info.

macam sebelum ni anis kerja dengan satu ecommerce company yang mcm lazada.
alaa nombor 11 tu

kitorang ada 5 page WAJIB bukak the whole time utk cari info.
tade info kat satu page kena cari teh required info kat tempat lain.
CCL
CRM
IPAY88
SOFFICE
BO

anis takkan bgitahu nama utk each page utk privacy reason. and currently holding time utk each customer dah diperketatkan dari 2 minit ke 1:30 minit SAHAJA.

menggelupur

jadi customer kena faham semua ni yang kerja customer service tak mudah langsung okay.

BE NICE

be nice to each and everyone. kita taktau apa masalah yang CS tu tgh alami..so imagine kalau kita terus melenting kat dia. Emotionally raptured okay.

memang kita marah dgn masalah yang kita alami dgn company tu. tapi cuba berhati perut sikit dan tak terus tinggikan suara.
cuba tanya solution dengan cara elok dan terima dengan hati yang terbuka.

tak salah langsung berbuat baik dengan orang kan?

DON'T LOOK DOWN ON PEOPLE

this is so far orang melayu yang suka buat perangai macam ni. downgrade orang gila babi
Dia ingat kita customer service takde degree?

I remember clearly my colleague menangis because one lady downgrade her to the filthy ground

Perempuan melayu okay.
dia cakap apa tau.

Lady : eh awak ni jadi customer service sebab tak belajar tinggi tau. dah lah bodoh nak salahkan kita pulak.

eh eh..kau taktau ke orang tu ada Degree in Engineering .

masing masing ada kesempirtan hidup and mostly need money and working experience in one go.
ada yang dah ada PhD, baru balik dari australia so kerja customer service temporarily while looking for stable job but he is downgraded to much so he stop working.

Mostly yang kerja customer service ada Degree and Master.

Because they need someone who can speak fluent english to communicate with customer and sebab diorang pandai, diorang dapat kerja customer service. Bukan bodoh kay.


Kitorang nak jadi customer service kena belajar A - Z pasal company tu and in the end of training ada TEST. YES!! PEPERIKSAAN

sapa yang lulus je boleh teruskan kerja. I repeat.. YANG LULUS

jadi customer service tak bodoh tau. jangan ingat kitorang tak belajar tinggi tau.



Wednesday, 10 May 2017

Product Review ❤ Hermo Korean Beauty Junks

Assalamualaikum
As promised kann, I will do a product review for product which I bought from Hermo




1. A'pieu Sugar Melting Tint 1.8g ( RD02)

First Impression

PIGMENTED GILA. Like one wsipe it is very red so do not need too much of the product. overall i think this can be very longlasting. The tint also is very easy to blend. I never try on my cheeks yet as blusher, sbb muka tak sihat sangat takut makin teruk :(




Packaging

The packaging unik sangat. hahaha
you need to click the bottom part to get the produck out. But it does not came out terus seinci.. bila tekan kelua sikit sikit.
banyak review kata packaging sgt menyusahkan sbb tak bole masukkan product balik.
dah kau nak kelua masuk mende alah ni dah kenapa -_-
nampak sgt tangan diorang yang gatal nak tekan tekan
so, girl..a little goes a long way okay
takyah tekan tekan sangat





2.  A'pieu Cushion Tok Concealer

First Impression
unlike their lip tint product this does not reach my expectations.
not pigmented and senang cakey
I wore it to cover my dark circles but it does not help at all.
Buat makin teruk ada -_-

Packaging
The packaging also..haihh
you actually need to pick up the product from the cap 

tersangat tak convenience okay.
the sponge kat hujung pun tak membantu untuk blend

see it did not pick up a lot of product

nampak tak sebelah tint tu. tak pekat kann :|





3. Hanaka 花恋肌-Q10 Repair Whitening Hand Cream 密集修护嫩白护手霜50g (French Fresh)

First Impression
wangi and really fresh scent.




krim dy likat. tak cair mcm setengah product and bau dy long lasting.
the cream does dry out your skin and it absorbs really fats into your skin

Packaging
the packaging very nice and sleek and normal hand cream packaging la. tapi comey comey
haha
packaging yang lain pun design dia cantik cantik

well thats all for today
shall you guys have any product you want me to test out boleh bagitahu kay
hope this help
till next time :)



Tuesday, 9 May 2017

Hermo shopping experience with POSLAJU

Assalamualaikum
how was your day

well aniszuhairah nak cerita experience shopping with HERMO with Poslaju services

so I bought 3 items




Experience
the website is so minimal which more preferred and senang sangat nak cari barang (this post is not sponsored by hermo harap maklum)

However

the order information page is not what I am expected
I actually have chose the address due to this thing
terpilih alamat ofis lama..kena call customer service pulak dohh
and once dah bgtau alamat baru, it will not updated in the system so kita duk takut kalau barang sampai kat alamat lama

nasib baik cik kiah weyy
sampai jugak barang iols

Customer Service
I do call customer service to ensure my item was sent correctly to the required address
then the chinese lady who pick up my call said
" its okay miss, you can email to us the correct address with order number and we will change it for you"

There are no proper greetings, " hello hermo"

Then I straightly send email to the cutsomer service and few hours later they responded to my email

wuuu laju

11street would take 1 day to answer customer's email due to segregation by the Team Leader
and they did not make things complicated
cara diorang jawab email so straighforward like this:

Hi dear,
Noted, we will help you amend the address.
Thank you and have a nice day!
Sincerely Yours,
Hermo CS - WC NG
The HermoMY
For Customer Service, Call (60) 07-5623567 (M-F 9:00am-6:00pm)
macam ni je kays
kalau aniszuhairah dulu kat 11street panjang kau. haha nasib la sape menerima
Packaging
packaging diorang simple sangat suka tengok with alotsof bubble wrap
due to seronok sgt both packaging and bubble wrap dah buang. hekhek

Postage
Postage take exactly 3 days which i did not expect
Order selasa jumaat baru sampai :)
kita sedia fon kat atas meja depan mata kut abe Poslaju tak jumpa ofis tapi tak call pun
Cakap dgn abe tu dia kata dah call tapi takdapat..hmm takpelah yang penting sampai

Hahahaha

Product Reviews
On next post okayy. tak lalu nak tulis banyak2

Here is the list item which I bought
1. A'pieu Sugar Melting Tint 1.8g
2. A'pieu Cushion Tok Concealer
3. Hanaka 花恋肌-Q10 Repair Whitening Hand Cream 密集修护嫩白护手霜50g





Monday, 8 May 2017

Lari

Assalamualaikum

Hey there who still reads mine
thank you for being loyal with my stories

It all happen yesterday. I once said clearly to everyone
I feel like running away somewhere far where I don't want to be connected with real worlds


Haha
Angan angan kosong semua tu
takkan dapat punya konfirm


Well yesterday i suppose to go back to seremban and as always pali will send me home
who is pali? lantakkan
so i met him at Midvalley
NORMALLY
aniszuhairah bukan seorang yang lambat

tapi kalini aniszuhairah dah buat orang tunggu sejam
(faham tak rasa bersalah tu cemana??)

so I met him at sepiring at second floor atas Plan B if I was not mistaken
Yeayy finally sampai
hahahahahahaha

Assam Laksa 
Then we go from level to another untuk buang masa dan buang lemak then we decided to run away from people ocean

Oh my you know how crowded malls are on weekends plus awal bulan la kann

so we were in the car discussing and I say
I want to go somewhere but not shopping malls

then I talk about sunway lagoon
Pali immediately say " Jom PD Jom"

Damn letsgo sayang don't buang masa lets drive over

Masa OTW jgn cakap hujan masha allah lebat
All I thought takdapat sit by the beach pun takpe as long as I could see the sea
We sing and borak gossip by gossip

and it took an hour 30 minutes to arrive PD from MidValley okay

sempat singgah beli jajan and sushi beli kat midvalley pun ada
little picnic la kita :)

oh my makan sushi sambil duduk tepi pantai sebenarnya sangat heaven okay


jajan-hand






well a little unplanned getaway is so much fun

okayy
post pembuka in 2017
cantekk

haha
till later
baibye love

Thursday, 22 December 2016

Working. Money. Time - less precious

Assalamualaikum
today is gonna be a short one just to summarize my whole 2016.
indeed 2016 as just thrilled as 2015.
I have went through different stages of life yet I'll be standing strong and pretend I wasn't a domestic abuse victim  :')

life is hard. well nothing easy
early of 2016
it was my senior year
I precisely emphasize that I want to spend more time with my friends and forget all bad stuff.
we stay up at library from the moment it opens until we were chased out because they are closing - just to finish our thesis + watching drama.
multitask kot 😂

and then I went through internship in a small company who dream big.
well it opens my eyes..of how is it to work as in an organization.
if I were to study again..maybe I would be just excellent 😂😂.

the gossips..the daughter of the boss..the onr who want to control everything..the bajet bagus one.

silly organization
how could you ask someone to resign just because the others wont get their increment if you don't give up your position.
silliest thing I ever heard

and then..I went through depression moment of jobless fresh graduates

I went to interview high and low

To the point i cried because I emptied my bank account because I went to alot of interview and it is really money consuming.

I cried so much because I am jobless.. I couldn't get a nice job like my friends

i keep on calling myself stupid 😞
my motivation crashes at the bottom
I don't understand what self confidence means?

so I applied to a position where I don't willing to want start my career with.

however..I have no choice

I become a customer service executives

on the inducyion day which so called important day if you agree to work in the company..i couldn't come
I have high fever of 40°
I dont have money to take mc

my mom worry because I barely could walk properly as I have deep migrain and i feel like the solid floor waving around.

but the next day..my fever went down so i straighly went for training

but in the third day of training..i was told I ws not suppose in the building..i need to go home.

stress

i went back to johor

month later..they called me again to come for the job

alright then..rather than jobless..I'll work with you.

so here I am still working and be best as I could serving customers of shopping portal.

well..eventually, I miss all good free time I used to had

learning how to manage my money
and spend like a youtube star.

went back and forth to sephora yet still manage to eat a good meal.

working could be love and hate

there are times you adore your jobs..you are confident that you can cope with your job.

but there are time you feel like you gonna submit that resign letter and just forget every single things happen before..like it is non of my problem now..

i wish i could

happy new years guys
may a lot of wonderful things happen tp you.
be well for your own goods
be good for others wellness

laffchu ❤🍑

Saturday, 26 November 2016

Convocation Day with Love




I am always a rebel daughter, a bad daughter never good in anything daughter.
eventho..I am the only daughter.
when I was 8, I got to take my first award as an excellent student. but I never go there..because my dad insist to balik kampung. naturally..I became dismotivated
all I thought is..even if I do well in my studies, Anis will always be a bad Anis. they would never see me climb on the stage, take my pictures of smiling proudly while holding a token of effort.
most probably..they would only drop me off at school.
when I was 18, I also got to take an award as for my excellency in history, english and science subject in SPM. Well this time, I get to go and climb on the stage.I thought, this is the time I could make my parents proud. but my parents weren't there to see me..to take my pictures. I cry by myself in the room and pretend nothing happens infront of them.
there is nothing good about me infront of them. I have my own will, i have my own drive.
I make decisions for myself yet still tied down by them
Today..
My parents finally there to see me take a scroll for what I fight for years.
I don't blame them for not coming to that important days of my life.
It just that it makes me cry whenever I thought about it..others parent would stand up proudly to take their children pictures. while me, smiling for nothing. :')
ever since then..I promise to myself to appreciate every little gestures of kindness.
my boyfriend would probably would throw up if i say another thank you to him.
this graduation day would be a day I treasure so much. so glad my parents finally there to see me took a token of reward.
indeed, there are saying.

good things come to those who wait

when we are patient, not giving a full hope. we would get what we wished. may everything become easier for most of u who are in their hardest moment.

never put a high hope..never be too proud of what you have.
always remember where you came from and cherish every little moment with your loves one.

till then people
love chuols to much 😘







Monday, 12 September 2016

Beauty Drugs ❤



Hellow Mellow darling

Have you ever took any supplement for yourself?
well I took pills for my own looks
beauty I guess

People been asking "eh anis makan apa, kenapa anis makin putih?"
"anis pakai apa, dah cerah pemandangan"
konghajo
maknanya aku gelap pariyappa la dulu
😂😂😂

itu semua jasa Vitamin C

first I took Vitamin C for 'fun'
for a body supplement
kot kot kurang vitamin ke

but
instead
(*haa nampak gempak dia)

muka tangan badan kaki semua makin cerah
jerawat kurang naik
bekas chicken pox makin pudar
parut kudis zaman kanak2 dah hilang dari pandangan

i was like whoa
this is amazing

since then, setiap pagi tak tinggal makan vitamin C

bila stop makan vitamin C
aigoo
muka hilang seri babe
badan kena gigit nymuk kampung sikit dah berbekas hitam
aduhai

thus
I keep on continue having this vitamin C for the sake of my skin condition.

Next
Dianz

we all know this local supplement brand
and I personally ate this at night before sleep

it also helps on my skin complexion
jerawat tumbuh, tapi tak beso gadang
jeragat makin pudar
muka kurang berminyak
okay la okay la

tapi i dont eat this two simultaneously.
selang2
for example: isnin I makan vitamin C waktu pagi
selasa pagi tak makan vitamin C tapi malam makan dianz
rabu, sama macam isnin
khamis , sama mcam selasa
berulang2

sebab both ada vitamin c
and I don't want to have too much vitamin C
takut ada side effect pulak aih

so that is my supplement
what's yours?

teringin nak try perla king and jus goyang rapat che ta ( pehal kau ni anis😂 )

korang pulak makan supplement apa and berkesan tak??
kita pun cam nak try gak😘