Assalamualaikum

hai hai hai
weols macam malas nak marathon citer House harini,
hahaha

So, bukan nak bash those yang kerja as Customer Service. Kalau korang mengeluh kerja isnin- jumat office hours..mohon flush diri sendiri dalam jamban.

This is 100% base on my 6MONTH experience
3 Month Call Task  + 3 Month Email Task = Mengangis ditepi lukut


(Shift Hours + Working on Weekend + Limited Berak Time = Customer Service)

PATIENCE

yes guys, kesabaran itu penting.
Bila kena maki dengan customer..most important not to get angry too.
Sabar please SABAR
pengalaman anis zuhairah seperti berikut

Customer : Why all of you so stupid !! Why you guys fucking suspend my account when I also bought product in those account. Your company sucks!! BULLSHIT

Customer Service : We are very sorry on this matter but we have stated in the term and condition whereby all user must register single account only

Customer : FUCK YOU !!

Customer Service : Yes Sir :(  [yes sir fuck me sir T.T]

pernah mengalir air mata sebab pakcik degil sangat.

TOLERANCE

hidup kena bertolak ansur
kalau customer kata A tapi sedangkan mmg tak boleh A. tapi dia NAK jugak.
kita sedapkan hati dia kay.. atleast cakap kita TRY MY VERY BEST.

CEKAP

ni memang penting tau. tak memain tau.
KENA CEKAP in everything. follow each of the procedure and kerja log case and email still kemas tak bersepah.
kena cekap cari information ON TIME.
bila Hold customer biasanya kita kena cari all info.

macam sebelum ni anis kerja dengan satu ecommerce company yang mcm lazada.
alaa nombor 11 tu

kitorang ada 5 page WAJIB bukak the whole time utk cari info.
tade info kat satu page kena cari teh required info kat tempat lain.
CCL
CRM
IPAY88
SOFFICE
BO

anis takkan bgitahu nama utk each page utk privacy reason. and currently holding time utk each customer dah diperketatkan dari 2 minit ke 1:30 minit SAHAJA.

menggelupur

jadi customer kena faham semua ni yang kerja customer service tak mudah langsung okay.

BE NICE

be nice to each and everyone. kita taktau apa masalah yang CS tu tgh alami..so imagine kalau kita terus melenting kat dia. Emotionally raptured okay.

memang kita marah dgn masalah yang kita alami dgn company tu. tapi cuba berhati perut sikit dan tak terus tinggikan suara.
cuba tanya solution dengan cara elok dan terima dengan hati yang terbuka.

tak salah langsung berbuat baik dengan orang kan?

DON'T LOOK DOWN ON PEOPLE

this is so far orang melayu yang suka buat perangai macam ni. downgrade orang gila babi
Dia ingat kita customer service takde degree?

I remember clearly my colleague menangis because one lady downgrade her to the filthy ground

Perempuan melayu okay.
dia cakap apa tau.

Lady : eh awak ni jadi customer service sebab tak belajar tinggi tau. dah lah bodoh nak salahkan kita pulak.

eh eh..kau taktau ke orang tu ada Degree in Engineering .

masing masing ada kesempirtan hidup and mostly need money and working experience in one go.
ada yang dah ada PhD, baru balik dari australia so kerja customer service temporarily while looking for stable job but he is downgraded to much so he stop working.

Mostly yang kerja customer service ada Degree and Master.

Because they need someone who can speak fluent english to communicate with customer and sebab diorang pandai, diorang dapat kerja customer service. Bukan bodoh kay.


Kitorang nak jadi customer service kena belajar A - Z pasal company tu and in the end of training ada TEST. YES!! PEPERIKSAAN

sapa yang lulus je boleh teruskan kerja. I repeat.. YANG LULUS

jadi customer service tak bodoh tau. jangan ingat kitorang tak belajar tinggi tau.

Assalamualaikum
As promised kann, I will do a product review for product which I bought from Hermo




1. A'pieu Sugar Melting Tint 1.8g ( RD02)

First Impression

PIGMENTED GILA. Like one wsipe it is very red so do not need too much of the product. overall i think this can be very longlasting. The tint also is very easy to blend. I never try on my cheeks yet as blusher, sbb muka tak sihat sangat takut makin teruk :(




Packaging

The packaging unik sangat. hahaha
you need to click the bottom part to get the produck out. But it does not came out terus seinci.. bila tekan kelua sikit sikit.
banyak review kata packaging sgt menyusahkan sbb tak bole masukkan product balik.
dah kau nak kelua masuk mende alah ni dah kenapa -_-
nampak sgt tangan diorang yang gatal nak tekan tekan
so, girl..a little goes a long way okay
takyah tekan tekan sangat

2.  A'pieu Cushion Tok Concealer

First Impression
unlike their lip tint product this does not reach my expectations.
not pigmented and senang cakey
I wore it to cover my dark circles but it does not help at all.
Buat makin teruk ada -_-

Packaging

see it did not pick up a lot of product

nampak tak sebelah tint tu. tak pekat kann :|

3. Hanaka 花恋肌-Q10 Repair Whitening Hand Cream 密集修护嫩白护手霜50g (French Fresh)

First Impression
wangi and really fresh scent.




krim dy likat. tak cair mcm setengah product and bau dy long lasting.
the cream does dry out your skin and it absorbs really fats into your skin

Packaging
the packaging very nice and sleek and normal hand cream packaging la. tapi comey comey
haha
packaging yang lain pun design dia cantik cantik

well thats all for today
shall you guys have any product you want me to test out boleh bagitahu kay
hope this help
till next time :)

Assalamualaikum
how was your day

well aniszuhairah nak cerita experience shopping with HERMO with Poslaju services

so I bought 3 items

Experience
the website is so minimal which more preferred and senang sangat nak cari barang (this post is not sponsored by hermo harap maklum)

However

the order information page is not what I am expected
I actually have chose the address due to this thing
terpilih alamat ofis lama..kena call customer service pulak dohh
and once dah bgtau alamat baru, it will not updated in the system so kita duk takut kalau barang sampai kat alamat lama

nasib baik cik kiah weyy
sampai jugak barang iols

Customer Service
I do call customer service to ensure my item was sent correctly to the required address
then the chinese lady who pick up my call said
" its okay miss, you can email to us the correct address with order number and we will change it for you"

There are no proper greetings, " hello hermo"

Then I straightly send email to the cutsomer service and few hours later they responded to my email

wuuu laju

11street would take 1 day to answer customer's email due to segregation by the Team Leader
and they did not make things complicated
cara diorang jawab email so straighforward like this:

Packaging
packaging diorang simple sangat suka tengok with alotsof bubble wrap
due to seronok sgt both packaging and bubble wrap dah buang. hekhek

Postage
Postage take exactly 3 days which i did not expect
Order selasa jumaat baru sampai :)
kita sedia fon kat atas meja depan mata kut abe Poslaju tak jumpa ofis tapi tak call pun
Cakap dgn abe tu dia kata dah call tapi takdapat..hmm takpelah yang penting sampai

Hahahaha

Product Reviews
On next post okayy. tak lalu nak tulis banyak2

Here is the list item which I bought
1. A'pieu Sugar Melting Tint 1.8g
2. A'pieu Cushion Tok Concealer
3. Hanaka 花恋肌-Q10 Repair Whitening Hand Cream 密集修护嫩白护手霜50g